Sarah Fraser & Associates Ltd

This interactive workshop is designed to provide participants with the time and experience to update their skills and abilities in using a variety of the latest web-based technologies.  It will assume you are a confident PC user though it will not go into the depth of any web-based system but rather travel through a variety, giving you the confidence to later explore further on your own. By the end of this session you will understand more about the possibilities of the latest technologies and how they might support your role as well as enable the application and implementation of business strategies in innovative ways.

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Projects need project managers and you most likely trained many people with face to face facilitation techniques over the years. Others will have received training in how to use their computers.  However, the ability to bring together the technology and the new virtual ways of working is an entirely new skill. Just as you would not dream of handing over the keys of your new car to an unlicensed driver, even the most experienced facilitator can have a hard time getting the virtual world to work well.  It’s different.

In this course you have a number of options. You can choose to start off by doing some face to face work to get started and then switch to working virtually as a group, so you can develop your skills and practice your learning.  Or it can be virtual from the start.

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Drowning in emails? Spending far too much elapsed time coordinating agendas and designing workshops?  Project management getting you down?  Can’t find a way to keep track of your clients and activities? Feeling jaded with some of the improvement techniques you use and want to sharpen them up a bit?  Well, on this course we’ll investigate and test out some of the tools and techniques available to you.  Many of these will be using software already at your fingertips and maybe you haven’t yet discovered all the features.  We may also introduce some new technologies, all of which will be simple to use and not all of which will be PC based. Bring along your wifi enabled laptop and you can get the most from this workshop.

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Complex change projects may not need complex project management systems.  We believe they need simple systems that are clear, enable trust and transparency, reduce anxiety and support the implementation process.  This workshop can be provided as part of a series or standalone.  It introduces the basics of project management and then a variety of simple tools and techniques from which participants can choose which may be suit their needs for their own projects and programs.

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This interactive workshop is designed to provide both newly appointed improvement project leaders and more experienced improvement practitioners with practical facilitation tools and techniques.  This session focuses on helping facilitators deepen their understanding of themselves as well as understanding how groups and individuals can best be helped to deliver improvements.

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This is designed to be a two day masterclass though can be delivered over a shorter time period or a mixed, blended learning format.  It is for existing facilitators and managers who provide consultancy services within their organisations and wish to update their skills on integrating their abilities within a consultancy framework.  The participative nature of the event, along with the ability to work on your own programs and context means this course provides you with a pragmatic yet inspiring format to move you to the next stage in your service, development and consultancy role.

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The cost of poor relationships are clear: mistrust and suspicion diminishes teamwork; we-they turf battles deplete the achievement of common goals; finger-pointing and blaming drive out successful collaboration; fear and caution replace risk-taking, creativity and innovation.  Delivering improvement requires you to demonstrate not only an understanding and application of improvement science, but also an awareness of your own and others’ behaviour and its consequences.  This is an in-depth and intensive Masterclass that will introduce and support you learning about your own behavioural strengths and provide you with an introduction into some techniques for developing win-win relationships.

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We know that adults learn best when they are involved and participate directly in their own learning process - from design and process, through to completion. So often training courses and workshops rely on lectures and manuals to deliver content. For a few learners, this works - for many, this limits their experience. This masterclass is designed, in content and process, to provide you with the experience and techniques to develop your confidence in using alternative methods with your participants.

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The Chinese symbol, or pictograph, for the word crisis is a composite of two other pictographs: the symbol for “danger” and the symbol for “ opportunity ”.  For thousands of years, the Chinese have known that a crisis can be a dangerous time but also an opportunity. Human beings are by nature creative and the continuing speed by which our world is changing about us, and the increasing likelihood that we will experience our own “calamity”, demands that we, as leaders, find a way to tap into our own resources.  We’ll find a way to do this through reflection, self-awareness, a decisiveness of action and a consideration for the future. In this workshop we’ll use a modicum of theory and then a significant amount of experiential learning.  We’ll be working with our own case studies, experiences and knowledge.  Most of the time will be spent working in small groups, pairs and also on your own, reflecting on lessons and plans.

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An introductory course covering a number of issues, highlights and areas to consider when developing service improvement projects and programs.  A short modular course, this can be combined with others or held as standalone.

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Bring your team, bring your data and bring your laptops. In this session we’ll cover some theory and then work on your real data, applying some of the theory. We’ll also use some workshop provided spreadsheets to generate spread related graphs to test what is required to develop effective spread measurement systems. Based on experience of what doesn’t work, this practical session will focus you on finding ways that will work for you in your context. 

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A practical and participative workshop, this session encourages participants to discover ways to ensure improvement projects and change programs identify and deliver expected benefits and outcomes. This is a modular session and can be combined with others or held as a standalone shorter session.

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Now you know how to think differently put the creative tools and techniques into action in the workplace. This highly participative workshop uses case studies and role plays to enable participants to practise a number of different situations, to reflect on the contexts, the practicalities, benefits and challenges and then to apply a variety of alternative strategies

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This interactive workshop is designed to provide participants with practical tools, techniques and ideas on how to support the spread and adoption of better practice at local and national levels. It is aimed at those who have a specific remit to encourage the improvement of patient care through the adoption of existing good ideas and proven better practice.

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This workshop will take you beyond the marketing models and the Roger’s Diffusion of Innovation curve that you may have encountered previously. Over the past seven years I have struggled with why it is we find it so difficult to implement the “copying” strategy in healthcare. At times we are our worst enemy in the way we employ techniques and tools. In this session we’ll explore how our mental models and theories may be holding us back, and we’ll explore some radial new spread technologies that are being used in industry and in healthcare – mostly not yet in the NHS. So if you’re ready to be challenged, then this workshop is for you!

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This interactive workshop is designed to provide participants with practical tools, techniques and ideas on how to retain the value of the investment and time spent in developing improvements. It will address issues such as how to ensure a systemic, self-sustaining behavioural approach to sustainability rather than a procedural or management driven approach. Participants will be encouraged to bring their projects and improvement issues to the workshop for discussion and further work.

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'Not every improvement is a change but every change is an improvement'

The use of data is central to improving health care. But it needs to be used wisely and effectively. Through discussion and practical demonstration participants in this one day workshop will understand the philosophical issues around involving individuals in the use of data and how to use measurement for effective improvement. The workshop will help participants understand the more advanced issues surrounding measurement as well as covering some basic ground.

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Facing a deficit budget? Worried about how to continue to strive for continuous quality improvement? This session is designed to build on your existing knowledge of improvement science by focusing on the concept of waste within your organisational processes. The spotlight will be on administrative and organisational core processes such as human resources, supplies, finances, maintenance and the like, rather than the clinical aspect of patient processes. However, the waste within patient processes will also be covered. We’ll use case studies to identify eight different types of waste and then work through how to measure and then reduce the costs involved.

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This interactive workshop is designed to provide participants with practical tools, techniques and ideas on how to retain the value of the investment and time spent in developing improvements. It will address issues such as how to ensure a systemic, self-sustaining behavioural approach to sustainability rather than a procedural or management driven approach. Participants will be encouraged to bring their projects and improvement issues to the workshop for discussion and further work.

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This interactive workshop is designed to provide participants with practical tools, techniques and ideas on how to retain the value of the investment and time spent in developing improvements. It will address issues such as how to ensure a systemic, self-sustaining behavioural approach to sustainability rather than a procedural or management driven approach. Participants will be encouraged to bring their projects and improvement issues to the workshop for discussion and further work.

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Making changes to deliver improvements can sometimes seem complicated if not impossible. In this workshop, using practical tools and techniques, and through facilitated discussion participants will learn new ways and develop ideas of how to create a culture for change in their organisation. This workshop is aimed at those involved in implementing quality, responsible for safety and organisational development, who will leave with a clear strategy of how to make changes in their organisation or team. Participants are encouraged to bring current problems with organisational improvement which they will be able to use in the workshop.

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It’s all too easy to invite a group of people together and then call it a workshop. Sometimes you may have important ideas, concepts and materials that you need individuals and groups to learn about and apply back in their workplace. In this learning workshop, you’ll learn about some of the relevant educational theories and get a chance to put them into practice. The emphasis is on designing and delivering a short programme that demonstrates value for money by supporting participants to transfer learning into their own environments. This workshop will suit both novice and experienced facilitators, from managerial, practitioner and educational backgrounds.

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Many job roles require the individual and their team to work closely with another – possibly based in a separate organisation, working to different priorities and goals. How can you develop a win:win relationship? In this session we’ll explore some of the strategic and operational issues that may arise and discuss ideas on how to overcome them. We’ll introduce some practical techniques such as group decision making as well as developing agendas that work for disparate groups..

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Good performance at work is linked to how well we work with others. Great teams deliver excellent performance. In this session we’ll introduce an easy to remember framework for developing teams in the workplace. We’ll work our way through a number of techniques to support the implementation of this framework, leaving you with some practical tools.

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